Contact Us
Got a question about one of our reviews, spotted something that needs updating, or want to suggest a Canadian casino we haven't covered yet? This page explains what we can help with, what's better handled elsewhere, and how to get a straightforward answer.
What we can help with
Canadian Casinos focuses on researching and ranking online casinos available to players across Canada, with a particular emphasis on which sites process withdrawals quickly. We're happy to hear from readers on topics like:
- Questions about how we assess and rank payout speed, bonuses or game libraries
- Corrections — if a bonus term, payment method or licensing detail on the site is out of date, tell us and we'll check it
- Suggestions for Canadian-facing casino brands we haven't reviewed
- General feedback on the site, its comparison tables or its content
What we can't help with
It's worth being clear about this upfront, because it saves readers a wasted message. Canadian Casinos is an independent comparison and review site — we are not a casino, we don't hold player accounts, and we can't access, action or influence anything inside a casino's own systems. That means we're not the right contact for:
- Deposits, withdrawals or balance issues on a casino account
- Bonus disputes, wagering questions tied to a specific account, or KYC verification
- Account closures, self-exclusion requests or password resets
- Complaints that need resolving by the operator or its licensing body
For anything account-specific, the fastest route is the live chat or support email listed directly on the casino's own site — they hold your account details and we don't. If a dispute doesn't get resolved there, most licensed operators list an independent dispute resolution service in their terms, which is worth checking before escalating further.
Before you write in, a few things worth checking first
A lot of common questions are already answered elsewhere on the site, so it's worth a quick look before reaching out:
- If your question is about safer play or setting limits, our Responsible Gambling page covers tools and support options available to Canadian players
- If you're after the legal or contractual detail behind how this site operates, our Terms and Conditions page has the full text
- If you're curious who's behind the reviews and how the team approaches ranking, the About Us page explains our process
How we handle what you send us
Every message is read. We can't promise an individual reply to everything — feedback and correction requests are usually the quickest to action, since they often just mean updating a fact on a page. Broader questions about methodology or coverage take a bit longer, since they may involve re-checking an offer or a licensing detail before we respond. We don't take payment from casino brands in exchange for responding to a query, and reaching out about a listed operator has no bearing on where that operator sits in our rankings.
A note on accuracy
Online casino terms change — bonus amounts, wagering requirements, payment processing times and even licensing status can all shift without much notice. We do our best to keep listings current as of 2026, but if you've noticed something on the site that no longer matches what a casino is actually offering, that's exactly the kind of message we want. It helps every reader who comes after you, not just the two of us.
If none of the above quite covers what you're after, send us your query anyway with as much detail as you can — which page you were reading, which casino it relates to, and what you were expecting to find. That context makes it much easier for us to give you a useful answer rather than a generic one.